Refund policy

Returns

Goods sold in the UK mainland may be returned at the customers own cost for a refund providing the product(s) are unused and in their original packaging (this includes any laser film). This excludes customised / made to ordered goods (See below). The restocking charge for returned items is 25% of the full invoiced amount. No goods are accepted for return after 14 days.

Please note, once an order has been placed and despatched the 25% restocking fee will still apply.

Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.

Customised / made to order goods

When customised or bespoke goods are ordered we will not accept ANY returns. You are responsible for ordering suitable goods for your requirements. If however the goods are damaged, you may be able to make a claim against the manufacturer or supplier if you have inspected and signed the goods as damaged upon delivery. No claims against damage will be accepted if you have signed for goods without indicating any damage.